This is the cold hard truth, no matter how great your base of knowledge is: your customers will need human help at some point. Maybe not right away. Maybe not the first month. Ultimately, but not least… And the stakes are high when they hit the “Contact Us” site. Why is this? Because for a real reason your customer is on that page. Which means they want this issue to be rectified as smoothly as possible.
Contact us with a good look is very important because it represents how you want to interact with and encourage your customers.
Make your Contact Page easy to find:
This one might seem significant. But it’s a surprisingly common error. See, if you need help from your customers, they probably won’t beat your “Contact Us” site, right?
So how do you find your Contact Us site easily?
Use the standard phrase. Don’t get crazy with your tags–it’s easy for everybody to know something along the lines of a classic “Call Us,” “Support” or “Help.” Companies tend to use both header and footer links for the “Contact Us” page. I’m a fan of connecting your header because it’s the most prominent position.
Simplify as much as you can!
If you call a service company, do you ever have to go through those automated messages? If you’re like most small businesses, you’ll rely on ways to handle most of your support— whether it’s forms of email or tickets. And my advice is simple: Keep these forms as short as possible. Some data need to be collected to solve the problem. But try to collect as little as possible to make that happen. To make your website shine, take a look at 5 font pairing tips to make your website shine. For your website design concepts, you will find it interesting and insightful.
Generally adding fields of the form to your forms just decreases conversions. And this is the last thing you want to do on your “About Us” site.
Provide other avenues for help:
Okay, before I get into this one, I need to make it clear that there is a fine line between suggesting other ways of helping and making it feel like you’re trying to deflect consumers from your networks of live support.
You can expect that your customers will, of course, be able to use your knowledge base to support themselves. But that doesn’t mean that you should make them feel like they can’t get your help live!
So how are you supposed to walk that row? Dubai Web Designer does one of the best jobs I’ve ever seen. I have a series of connections that automatically alter when their customers go through the process.
Make it human with pictured and names:
Consumers today don’t want to work with faceless firms. So … when they seek to get in touch with you, don’t be a faceless agency! Be a happy business that embraces its customers like a family that respects their privacy.
Be responsive! Let them know:
You may not be able to offer an instant response to your customers unless you have a super-human support team. It’s a matter of course.
But that doesn’t mean you can make them feel like they won’t be able to live your support! So at least give them a rough idea of when they can expect a response after your contact form is sent by a customer.
What’s interesting about this statistic is the day-to-day change. It is a constant reflection of the response of Web Designer Dubai.
Wrapping up!
While you always want your knowledge base to do everything, your customers will need human help at some point, so don’t forget about your “Contact Us” section.
Keep your contact page easy to find and make customers feel welcome to get in touch with you… And try to point them to self-supporting devices. Sprinkle on some smiling faces and some information about when your customers can expect an answer, and you’re on your way to a fantastic “Contact Us” website!
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Hire me and get an interactive contact us page designed today.
